Iriscan Pro Office 3

• IRIScan Sheetfed Scanner 24 bit Color
• Brand: Iris
• 456770
• A desktop and pure Mobile Scanner
• Scan any kind of document

I've gone through many scanners, including Fujitsu Scansnap, over past 10 years. This is by and far the best scanner,I have ever owned. Very fast. Very reliable (had for a month 0 problems) works well with Adobe Arcobat Pro. Takes up very little room on my desktop. I only wish I it had years ago. Very high quality scans. I scan up to 200-300 pages per day during busy season. Highly recommend it.

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Purchased this unit because it seemed to fit my needs:

1) Size (fit my home office limited desk space)

2) Flexibility (able to work with windows and MAC OSX, portable)

3) Similar units from other manufacturers had relatively poor performance ratings.

I am running the IRIScan Pro 3 under MAC OSX 10.6.4 on an Intel iMac (vintage 2009).

While the unit cleared the first two hurdles well, the final criterion (performance) left much to be desired. So far, after installing all software, I have discovered the following:

* The software and unit crashed after scanning in four or more business cards.

* The software and unit crashed after scanning in two or more pages on an 8*10 document.

The software would capture no more than 1 business card or 1 page of text document, no matter how many attempts were made to scan additional cards / documents.

This may be user error, but I would rate myself at well above average in terms of "tech savvy." I have been a licensed HAM Radio op since 1978, and have built computers and transmitters, receivers and other devices from the ground up. I taught myself how to program computers using Fortran and BASIC in high school.

Despite all of this, I can't make this unit do what it is supposed to do. Using the document bulk feeder, the unit bombs out 90% of the time, telling me that there are no documents in the feeder. When I use the page feeder, the unit tends to grab my documents off-center and pull them in at angle. Significant portions of the page or document wind up being cropped off. I have attempted to adjust settings and page parameters ... all to no avail.

Documentation on this unit is a joke. Vapor thin at best. I figured out how to install software and hardware myself long before I was able to get anything useful out of documentation or on-line help.

So far, I would rate this unit (MSRP $350.00) as little better than junk. I am about to return it to the seller / manufacturer. If they won't provide me with a full refund or worthwhile support, I will gladly toss this piece of molded plastic into the dumpster (the one outside of my local e-waste collector, that is!)

PGambee