Royal Alpha Cash Register (9500ML)

• Royal Machines Alpha9500ML Cash Register with 4-Line x 24 Character LCD Clerk Display with 200 Department Capability and 5,000 Price Look Ups
• 40 Clerks & 4 Tax Rates & Alphanumeric 2 Station Thermal Printer
• 1 Line 8 Character Rear Customer Display
• USB Port for Scanner PC Connection & USB Thumb Drive RegisterLink Software & Cable Included
• Locking Cash Drewer 4/5 Bill & Removable 5 Coin Tray
• 200 Departments and 5000 price look ups
• 40 Clerks and 4 tax raes
• Locking Cash Drawer
• Media Slot for easy check, coupon and large bill entry
• PC Connection; Register Link Softwae and cable included.

I have used Royal cash registers before and my older model is more literate than this one. A very frustrating fact that I did not know about before I purchased it was that you cannot start a transaction with a refund, for example an exchange. It makes every item you key in a negative amount. You have to do the return as one transaction, then do the purchase as another transaction. That is very cumbersome and I feel a step back for technology. Too bad Royal. You had a good product at a good price but not user friendly.

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In general, the register works great but 2 major flaws to it are that 1) If a person wants to do an exchange. You need to do the item they purchased first, then hit the return button to return the other item. 2) This is the biggest flaw: You cannot reset the Grand Total each month or year. I called the Customer Support to make sure I wasn't reading this wrong. To set the Grand Total back to "0", you need to clear ALL the memory. So if you have 5,000 plus and 200 departments filled with info, you need to clear them (and start ALL over) just to reset the cash register to zero on the Grand Total. My 14 year old Royal Register 482nx does it, why can't something in the modern age do this? The departments, group, plu information is fantastic. The use of checking how well my various sales people are doing is also a plus.

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I bought this machines recently and have only used it for a few weeks. I like the machine so far, but the manual is horrible. It doesnt expliam everything and at least on one occasion it even gave wrong guidance. but I called the customer service and they were helpful. I couldn't do a transaction by reading the manual, only after I called them I could use the machine. The post was not too long and everything was in place and all right.

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Seems to work okay, however the scanner that is listed as compatible does not work and apparently it's across the board. So until this issue gets fixed I would say that it's good for a small store that doesn't require the use of UPC's. Kind of wish we knew this before purchasing

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Cash register delivery was very speedy. However, is very confusing to program. Multiple calls to customer service just added to the frustration. It was obvious that they were reading off a script and didn't really know the product besides the fact I couldn't understand them half the time. One customer service person spoke English so bad that I couldn't understand hardly anything he said. I asked to speak to someone who spoke better English. I had NO intention of being racist or whatever. He hung up on me. After 3 other attempts without success I sent it back. Can't really rate the product because I never got a chance to use it.